Effective date: March 20, 2017
Prestige Detailing Miami LLC (“us”, “we”, or “our”) operates the https://www.prestigedetailingmiami.com/
When you book online or via phone with Prestige Detailing Miami LLC, you should read and recognize that our Terms & Conditions apply once an appointment has been made, or goods sold you are bound under the terms and conditions herein.
Booking Terms & Conditions
- Customers should remove all personal belongings, and other significant items from their vehicle prior to any type of service we will not be held responsible
- Prestige Detailing Miami LLC will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.
- All vehicles are cleaned at the customers own risk and must be able to withstand our standard cleaning processes, we will not be held responsible for any damage caused by our chemicals or water to OEM , aftermarket or third party serviced parts such as paint, gelcoat, powder coat, vinyl wrap and paint protection film, and weak water seals around headlights/tailights that absorb humidity.
- Prestige Detailing Miami LLC or its vendors do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.
- We cannot guarantee any firm times when accepting you're booking.
- Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the service
- We reserve the right to use any independent contractor to undertake your service and may need to change the detailer at short notice without penalty.
- Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.
- We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Square.com.
- We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
- All vehicles are cleaned at the customers own risk
- All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at anytime at the sole discretion of Prestige Detailing Miami LLC.
- Prestige Detailing Miami LLC reserves the right to refuse service to anyone.
- Prestige Detailing Miami LLC reserves the right to refuse or deny customer demands above and beyond the booked service
- Prestige Detailing Miami LLC will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered.
Pricing Terms & Conditions
- Prestige Detailing Miami LLC reserve the right to charge an hourly rate of $60 (or proportion thereof) for any work that is not within the boundaries of the booking
- A minimum 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.
- Our prices are based on detailing type, location, type of car and condition of the vehicle and will be advertised as a "Starting At" price.
- Prestige Detailing Miami LLC reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
- Prestige Detailing Miami LLC reserves the right to amend any price during the detailing should it differ from the original estimate
- Prices online do not include any local and/or state taxes that apply to services. Taxes can be applied in: Alaska, Connecticut, Florida, Hawaii, Iowa, Kansas, Minnesota, Nebraska, New Jersey, New Mexico, Ohio, Pennsylvania, Tennessee, Utah, Washington D.C, Washington State, West Virginia, Wisconsin, Wyoming.
Communications
- Prestige Detailing Miami LLC will send you SMS text messages to confirm your service request. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider.Prestige Detailing Miami LLC is not responsible for any of these potential costs.
- Prestige Detailing Miami LLC may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.
- All inbound and outbound customer service calls may be recorded for quality assurance.
Our Service Terms & Conditions
- We may ask you where you heard about Prestige Detailing Miami LLC in order to gauge our marketing strategies
- We may conduct customer satisfaction surveys
- We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.
- We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see Cancellation Policy)
Service Guarantee
- If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.
- Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Prestige Detailing Miami LLC voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.
- Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 10% of the value of your service.
- Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.
- Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
- Only services included in your order and additional services authorized by Prestige Detailing Miami LLC are covered under our service guarantee. Any services not authorized by Prestige Detailing Miami LLC are at customer's own risk.
- Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Prestige Detailing Miami LLC
Cancellation Terms & Conditions
- We require 24 hours notice to cancel or reschedule any booking/detailing service.
- Failure to provide 24 hours advance notice of cancellation will result in a cancellation fee based on the services choose.
- Same day appointments that are cancelled will incur a cancellation charge.
- Prestige Detailing Miami LLC reserves the right to take full payment if a booking is cancelled on the day without prior agreement.
- Prestige Detailing Miami LLC reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
- Prestige Detailing Miami LLC reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.
- Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.